CARDHOLDER CHARGE-BACK DEFENSE

ELECTRONIC INTEGRATED DISPUTE SYSTEM-EIDS

 

We are proud to offer Chargeback Defense Web-Based tools to help merchants simplify credit card Charge-Back documentation and expedite response time on retrieval requests. Washington Bancard merchant support teams work on each charge-back case making sure our merchants send accurate and detailed responses to the issuing bank in order to reverse and win chargeback cases. Every merchant will meet deadline in submitted chargeback documentation.

The Electronic Integrated Dispute System EIDS service is a highly secure web enabled front-end interface to help clients effectively manage sales disputes Charge-backs and Retrievals with greater efficiency in a real time environment.

Reduces cost Eliminates expenses associated with internal records management Eliminates postage if mailing case response

Automates Sales Dispute Management Simplifies back office tasks associated with the management of charge-backs and retrievals The merchant has the ability to make informed and educated sales dispute decisions to help gain control of sales dispute expense management Queue Selector (Acknowledgements and Alerts) clarify required documentation for fulfillment Comprehensive case detail and presentment documentation (images) to help fight charge-backs EIDS is also a research tool providing 6-months of transaction data, authorization data, and search functionality

Decreases Charge-backs Decreases charge-backs by expediting the fulfillment of retrieval requests, reduction of non-response charge-backs

Enhances Financial and Security Controls The merchant has the ability to effectively manage back office workflow Provides queue prioritization and sales dispute inventory control Ensures that the merchant receives the request and FDMS acknowledges the response Protect cardholder information by eliminating paper.

CALL TODAY FOR A FREE QUOTE AND LEARN HOW YOU CAN DEFEND YOUR BUSINESS AGAINST CARD HOLDER CHARGE-BACKS

ACT NOW EMAIL US TODAY support@washingtonbancard.com

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