Customer Service
We understand the importance of having your payment processing solutions and equipment WORKING AT ALL TIMES. Our sales and administrative team has extensive training and experience in the merchant processing industry. We support our merchants with real-time transaction and settlement management, chargeback defense strategies, terminal & POS software troubleshooting, next-day terminal replacement programs, terminal supplies, daily auto-transaction settlement, and detail statement review and fee analysis.
Core Values
Integrity and Trust: Washington Bancard maintains high ethical standards in our dealings with clients and business partners, and first and foremost, makes decisions based on those principles.
Teamwork and Sharing: We help our clients access the right information when they need it. Our dedicated staff is here to help make your business a success.
Long-term Relationship: Washington Bancard cultivates each customer relationship from a long-term perspective. We believe that the right implementation and customer relationship management can help minimize conflicts, and assist in coordinating activities and data-sharing. We hire skilled technicians, who combine a true understanding of the industry with a desire to provide exceptional customer service.
Adding Value with Education: At Washington Bancard, our customers’ ability to understand the industry is truly our top priority. We take a practical approach to educating our clients on advancements in electronic payments. We implement efficient payment processing solutions which help improve their overall performance.
